Grove service

Grove Service | The Next Generation of CCaaS

Revolutionize Your Customer Service with AI-Powered Solutions

Unleash the full potential of your customer service with Grove Service — the next generation of AI-powered CCaaS (Contact Center as a Service). Grove Service delivers digital-first, enterprise-scale voice support while offering seamless customer experiences across voice, digital, and social channels. With our unified platform, you can eliminate silos, increase efficiency, and redefine customer service interactions.

The Future of Customer Service Starts Here

Join the world’s leading brands who trust Grove Service to transform their customer service experience.

Why Grove Service?

  • Reduce Contact Center Costs by Up to 33%
    Unify your customer service on a single platform and eliminate multiple point solutions. Boost productivity and deliver frictionless customer experiences that set your brand apart.

Key Features of Grove Service

Digital-First Approach

Unlock efficiency and drive sales with digital-first customer service experiences. Cut costs by deflecting calls to digital channels and empower your customers with self-service solutions to resolve issues on their own.

Channel-Less Experience

Go beyond traditional omnichannel support. Provide a unified customer view across all channels, enabling seamless interactions and context continuity, regardless of whether the customer is interacting via voice, social media, or chat.

Industry-Leading AI

Leverage AI models tailored to your industry, seamlessly scaling across channels and use cases. Enhance your contact center’s productivity with AI-driven automation and insights.

Future-Proof Your Contact Center

Automate manual processes, improve agent productivity, and deliver exceptional customer experiences at every touchpoint, from inbound calls to social media interactions.

Explore Grove Service Capabilities

Channel-Less Service

Effortlessly switch channels without losing context. Empower agents with a unified platform to ensure seamless conversations, even when customers switch from one channel to another.

Self-Service Solutions

Reduce costs and empower customers to solve their own problems with intelligent self-service options like automated FAQs, guided troubleshooting, and interactive voice response (IVR).

Agent Experience

Enable agents with AI-powered tools to deliver faster, smarter, and more personalized customer interactions. Elevate agent satisfaction with a user-friendly interface and automation tools.

Planning and Insights

Make data-driven decisions with real-time insights and performance analytics that help optimize customer service workflows and increase customer satisfaction.

Channel Support

  • Inbound Voice:
    Simplify customer interactions with easy-to-use, hassle-free inbound voice systems that empower agents to provide top-tier service.
  • Outbound Voice:
    Route omnichannel interactions to the right agent at the right time, ensuring each customer receives timely and expert support.
  • Social Media:
    Scale customer service across 15+ social platforms with a unified platform that enables you to track public conversations, trends, and mentions in real time.
  • Live Chat:
    Enhance customer engagement through live chat, co-browsing, and video commerce on your websites and mobile apps, driving sales and increasing support efficiency.
  • Community Support:
    Empower your customers to engage with each other and self-serve through vibrant communities, making them advocates for your products and services.

Grove Service Is Setting New Standards in Customer Service

Recognized as a Leader in Contact Center Solutions

Enterprises Deliver Exceptional Experiences with Grove Service

  • Eliminate Point Solutions
    The world’s leading bank unified 17 systems into a single platform with Grove Service, reducing total cost of ownership (TCO) by 50%.
  • Enable Channel-Less Experiences
    A global tech leader improved revenue and boosted CSAT by 88%, bringing 2,000+ agents across 45 countries onto a single platform for seamless service delivery.
  • Uncover Actionable Insights
    A top electronics brand identified 6,000+ product issues in real time from 53M mentions in 16 languages, all through Grove Service’s AI-powered analysis.
  • Increase Scalability and Efficiency
    A global consumer brand successfully handled 2.4 million calls without human intervention, demonstrating Grove Service’s ability to scale effortlessly.